How we work
Most people who consult us have already been let down by a provider: a project that drags on, a quote that doubles, a contact who stops answering. Here is precisely how we work, so that you know what to expect before committing to us.
The five steps
Listening
A one-hour conversation to understand your real need, not the one you think you have. Free, without obligation, and we will tell you if your project seems premature to us.
Scoping
We hand you a written document: exact scope, deliverables, schedule, fixed price. This document is what counts, not verbal exchanges. Until you have signed it, nothing starts.
Delivery
We work in stages, with a demonstration at the end of each. You see the project progress, you correct it as we go, and you do not wait for the final delivery to discover the result.
Going live
Installation, transfer of your existing data, training of your users, handover of the documentation. We remain present during the first days of real use.
Support
Three months of warranty, then a support contract if you wish. No obligation.
Our commitments
These five commitments appear in each of our contracts.
| Commitment | What it means |
|---|---|
| Reply | Every request receives a reply within 24 working hours |
| Quote | Written, costed quote within 5 working days after scoping |
| Price | The scoping price is fixed; any amendment is written and accepted before execution |
| Ownership | The source code and the data belong to you, and are handed over to you on delivery |
| Warranty | 3 months of bug fixes after going live, free of charge |
The ownership commitment deserves an explanation. Some providers keep their clients’ code, access or domain name, leaving them trapped in a relationship they can no longer leave. We do the opposite: what we build for you is yours, and you can entrust it to someone else at any time. We would rather keep you because you want us to.
And if it goes wrong
A project can run late, and a disagreement can arise. In that case: we tell you as soon as we know, not on the planned delivery date; we propose in writing a new date and its consequences; and if the disagreement persists, we discuss it in person before any decision. We would rather give you bad news early than false good news.